At Kmzee Merch, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Refund & Return Policy is here to help.
1. Returns
- You may request a return within [7–14 days] of receiving your order.
- To be eligible, the item must be unused, unworn, and in the same condition as you received it, with original tags and packaging.
- Certain items such as customized products, limited edition items, or gift cards are non-returnable.
2. Refunds
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method within [5–10 business days].
- Shipping costs are non-refundable. If you received free shipping, the original shipping cost may be deducted from your refund.
3. Exchanges
- We only replace items if they are defective, damaged, or the wrong size (subject to availability).
- To exchange an item, please contact us at support@kmzeemerch.com before sending it back.
4. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product.
- We will arrange a replacement or refund at no extra cost to you.
5. Return Shipping
- Customers are responsible for paying their own return shipping costs (unless the item is defective or incorrect).
- We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
6. Contact Us
For questions about returns or refunds, please contact us at:
Email: support@kmzeemerch.com